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Spa Etiquette and Policies

Arrival Times

Please plan to arrive at least 15 minutes prior to your treatment so you can relax and prepare for your treatments to begin on time. First time guests are advised to arrive a half hour prior to their services to allow time to fill out a Health History Form. This form will outline information that will enable your Therapist to provide you with the most appropriate and effective service.

Arriving late will limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed, and the full value of your treatment will be applied.


 

Cancellation Policy

We appreciate your understanding and cooperation of our 24 hour Cancellation Policy. If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 24 hours in advance to avoid penalty charges.

A fee of 50% of the price of the service(s) will be charged for cancellations less than the minimum time permitted. Please call in and have a Credit Card ready in order to pay the difference before you reschedule for another appointment. If you book online we will temporarily hold the appointment and call you to confirm. If we are unable to hear back from you within 24 hours, please be advised that we will cancel the appointment.


 

Health Information

Health information is collected to promote a safe and healthy environment for our guests. Please advise our personnel before your treatment if you are pregnant and/or have allergies to any type of skin products.

If you have had recent surgery or if you have physical ailments such as epilepsy, cancer, diabetes, cardiac problems you should consult your physician prior to visiting Hammam Retreat & Spa

 


 

Environment

Hammam Retreat & Spa is a place of relaxation and peace, please keep noise level at a minimum.

 


 

Additional Service

Please be advised that hair wash & foot scrub is not included in the Hammam.

If you would like additional service, there is an extra charge for each;

Hair wash: $25 (includes Moroccan Oil Shampoo/Conditioner and a Mini-Scalp Massage)

Foot Scrub: $25 (includes Callus remover, exfoliation and Foot Mask)

Please notify the booking agent during your call or leave a note if you are booking online.

 


 

Important Notes

Hammam Retreat & Spa welcomes persons 16 years of age and older. Any guests under 16 years of age require adult supervision and consent to receive treatments. Minimum age is 10 years

For your comfort, we recommend you allow an hour between your last meal and your treatments. We also suggest you avoid coffee or alcohol prior to any spa treatments. Complimentary purified water, infused fruit water and snacks are offered. Our snacks may contain peanuts and nuts so please notify us of any allergies before drinking or eating so we may accommodate.

 


Privacy Policy


This privacy notice discloses the privacy practices for https://www.hammam-retreat.com/. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 403-452-7757 or via email at guest@hammamretreat.com